# Delivery, payment and returns > Production and delivery times, payment methods and our 28-day returns policy. For current delivery charges always see the Delivery page. Part of The Workwear Co knowledge set for AI assistants. Hub: https://www.theworkwearco.com/llms.txt · Updated 31 October 2026. ## Key facts - Delivery times (UK and Republic of Ireland): plain items 2–4 working days; branded orders (logo or text) 7–10 working days, as produced to order. - Delivery is tracked, via DPD, Royal Mail and local couriers. Times and charges: [Delivery](https://www.theworkwearco.com/pages/delivery); Republic of Ireland: [Ordering from Ireland](https://www.theworkwearco.ie/pages/ordering-from-ireland). - Free Click & Collect from Unit 11, Agnes Street Industrial Estate, Belfast, BT13 1GB. - Payment options include card, bank transfer, PayPal, Klarna and Apple Pay. ([Payment options](https://www.theworkwearco.com/pages/payment-options)) - Returns: 28 days from receiving your order for unworn, non-customised items in original packaging; refund to the original payment method within 5 working days of receiving the return. ([Returns](https://www.theworkwearco.com/pages/returns)) - Customised items cannot be returned unless faulty. Report wrong or damaged items within 48 hours. ## Policies - [Delivery](https://www.theworkwearco.com/pages/delivery) - [28-day returns](https://www.theworkwearco.com/pages/returns) - [Track your order](https://www.theworkwearco.com/pages/track-order) - [Payment options](https://www.theworkwearco.com/pages/payment-options) - [Shipping policy](https://www.theworkwearco.com/policies/shipping-policy) - [Refund policy](https://www.theworkwearco.com/policies/refund-policy) - [Terms of service](https://www.theworkwearco.com/policies/terms-of-service) - [Terms and conditions](https://www.theworkwearco.com/pages/terms-and-conditions) - [Privacy policy](https://www.theworkwearco.com/policies/privacy-policy) - [Contact information](https://www.theworkwearco.com/policies/contact-information) ## Q&A ### Do you offer express shipping? We do not currently offer express shipping. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### I have an urgent deadline. Can you help? These time frames are standard, but if you require your order sooner, please don't hesitate to get in touch with our team. In many cases, we can accommodate urgent requests. Please contact us as early as possible. We'll do our best to accommodate your requirements. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### How much is Click & Collect? Click & Collect is free. Orders can be collected from our trade counter at The Workwear Co. HQ, Unit 11, Agnes Street Industrial Estate, Belfast, BT13 1GB. Your order is ready to collect as soon as you receive your collection email. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### How long do I have to return an item? You have 28 days from the date of receiving your order to return non-customised item(s). After this period, returns are only accepted if the goods are faulty. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### How do I start a return? Reach out by phone or email with your order number. We'll send you a return note via email, which you'll need to include with the item(s) being returned. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### Who pays for return shipping? If you've received the wrong item(s) or your item(s) are faulty, we'll arrange the return for you — no hassle involved. If you're returning item(s) for reasons other than a fault or incorrect delivery, we kindly ask that you organise the return shipment at your own expense. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### When will I get my refund? We'll process a full refund to your original payment method within 5 working days of receiving the returned item(s). Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### Can I return customised garments? We're happy to replace faulty customised items, but we cannot accept returns for customised items that are not faulty. Please take extra care when finalising your design before submitting it for production. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### Are delivery charges refunded? Delivery charges are non-refundable unless the item(s) returned are faulty. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### What colour helmet do I need on the track? The PTS guide refers to blue or white helmets, with blue used for less experienced staff. Your principal contractor may set its own colour rules. See EN 397 helmets. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Do I pay the setup fee every time I reorder? No. Once your logo is on file you won't be charged setup again for the same design. Source: [/pages/logo-printing-embroidery](https://www.theworkwearco.com/pages/logo-printing-embroidery) ### Can I return branded items? Customised items are made to order and can't be returned unless faulty. We're happy to replace faulty customised items. See our refund policy. Source: [/pages/logo-printing-embroidery](https://www.theworkwearco.com/pages/logo-printing-embroidery) ### Can I exchange if a size doesn't fit? Plain, unworn items can be returned within 28 days. Customised items can't be returned unless faulty. See returns. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands) ### Is Klarna available on all orders? Klarna is available at our online checkout. Klarna decides eligibility and the payment options shown to you at checkout. Source: [/pages/payment-options](https://www.theworkwearco.com/pages/payment-options) ### Can I pay cash? Yes. You can pay by cash or card for offline orders at our Belfast trade counter, Monday to Friday, 9am to 5pm. Source: [/pages/payment-options](https://www.theworkwearco.com/pages/payment-options) ### Do you accept bank transfer? No, we don't accept bank transfers (BACS). Please pay by card, PayPal or Klarna online, by card over the phone, or by cash or card at our trade counter. Business customers can also apply for a credit account. Source: [/pages/payment-options](https://www.theworkwearco.com/pages/payment-options) ### Can I pay over the phone? Yes. Call (028) 90 749 719 and we can take a debit or credit card payment. Source: [/pages/payment-options](https://www.theworkwearco.com/pages/payment-options) ### Do I pay the setup fee again when I reorder? No. The setup fee is charged once per logo, not per position. Once your logo is on file, you won't be charged setup again for the same design. Source: [/pages/application-methods](https://www.theworkwearco.com/pages/application-methods) ### What areas do you deliver to? We deliver across the whole of the UK and Ireland. If you're unsure, just drop us a message and we'll confirm delivery options for your area. Please note we deliver to UK and Ireland (ROI) addresses only. If there is something you arnt sure about. Drop us an message and we will be sure to help! Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Can I collect my order from your Belfast location? Yes! Simply choose collection at checkout or arrange with our team. Your order is ready to collect as soon as you receive your collection email. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What couriers do you use? We use DPD, Royal Mail and local couriers for tracked delivery. Plain items arrive in 2–4 working days and branded orders (logo or text) in 7–10 working days.Full details: Delivery policy. Track an order: Track Your Order. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What payment methods do you accept? We accept debit and credit card payments, bank transfers, PayPal, Klarna, and Apple Pay. Cash can also be accepted in-store. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Can I get an invoice for my order? Yes, every order comes with a VAT invoice when your order has been dispatched. Please note that we send an order confirmation when your order is placed, but this is not the VAT invoice. The VAT invoice is only generated once the order is shipped. Just let us know if you need it sent to a specific email or department. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Can I get a copy of my invoice later? Absolutely. If you ever need a copy of your invoice (for records, accounts, or reorders), it will always appear when you log in. However, if in doubt, just contact our customer service team, and we’ll send it right over. Support@theworkwearco.com Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What is your returns policy? You have 28 days from the date of receiving your order to return plain (non-customised) item(s). Items must be returned unworn, unwashed and in their original condition, with all tags and packaging intact. After 28 days, returns are only accepted if the goods are faulty. As all customised garments are made just for you, we're unable to accept returns unless they are faulty. We always recommend double-checking sizes and artwork before you confirm your order. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What should I do if my order is incorrect or damaged? Please let us know within 48 hours of receiving your goods. If there's an issue, our Customer Support Team is on hand to help. To speed up the process, include clear photos in your initial email along with your order number – this helps us resolve things quickly and efficiently. Our support email address is support@theworkwearco.com. You can also visit our contact page for other ways to reach usFull details: 28-Day Returns policy. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### How do I place an order online? Browse the products on our website, then select your preferred item, colour, and sizes. Add the product to your basket – a pop-up will appear giving you the option to add your logo or proceed without it. If you'd like your items plain, you can simply continue to checkout. If you want your logo applied, you'll be able to tell us where you'd like it positioned, choose your preferred method (embroidery or print), upload your logo, and leave any helpful notes. You can also add multiple logos to garments if required. Then simply checkout. At any stage, if you're unsure, just reach out to us – we’re happy to help or place the order for you manually Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What changed in the 2022 PPE amendment? From 6 April 2022, the Personal Protective Equipment at Work (Amendment) Regulations 2022 extended employer and employee duties to limb (b) workers, who have more casual arrangements. Duties stayed the same but now cover more people. Equip all your staff from our PPE collection. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What should track maintenance workers wear? Track teams need RIS-3279-TOM orange hi-vis to at least Class 2, often a full jacket-and-trouser set for Class 3 coverage, plus S3 boots with good ankle support, a helmet, gloves, eye protection and hearing protection for machinery. Add waterproofs for all-weather work. Browse our railway collection. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Can I exchange an item if it doesn't fit? Our terms state that exchanges aren't provided, so return the unworn, non-customised item within 28 days for a refund and reorder the right size. Customised items can't be returned unless faulty, so check the size guide or ask for a sample first. Contact us with your order number for a return note. See our returns page. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### How do I collect sizes from a large team? Use a simple spreadsheet listing each name, role, garment, size and fit (men's or women's, leg length), and link each product's size guide. Ask people to measure rather than guess. Double-check outliers before ordering. Send the list with your quote request. Browse team kit bundles. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Do you deliver across the UK? Yes. We deliver to addresses across the UK: Northern Ireland, England, Scotland and Wales. Plain items arrive in 2–4 working days to Great Britain, Northern Ireland and the Republic of Ireland; branded orders (logo or text) take 7–10 working days. We also deliver to the Republic of Ireland, but not to the rest of the EU or further afield, and we don't offer express shipping. Free Click & Collect is available from our Belfast trade counter. See our delivery page. Delivery times and charges: [Delivery](https://www.theworkwearco.com/pages/delivery). Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### How long does delivery take? Plain items arrive in 2–4 working days to Great Britain, Northern Ireland and the Republic of Ireland; branded orders (logo or text) take 7–10 working days. For urgent orders, call (028) 90 749 719. See our delivery page. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What if my order arrives damaged or faulty? Let us know within 48 hours of receiving your goods. Email support@theworkwearco.com with your order number and clear photos, or use our contact page. For wrong or faulty items we'll arrange the return for you, and we're happy to replace faulty customised items. See our returns page. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What should delivery drivers wear? Delivery drivers typically wear branded polos, softshells or jackets, comfortable safety trainers where handling goods, and carry a hi-vis vest for yards and sites. Weatherproof layers matter for doorstep work. Browse safety shoes and trainers, softshells and hi-vis vests. Branded clothing helps customers recognise genuine drivers at the door. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What do couriers and van drivers need for winter? Waterproof, breathable jackets, warm mid-layers, gloves with grip, and slip-resistant footwear for icy doorsteps help couriers. A hi-vis vest is useful for roadside stops. Browse rain jackets, fleeces and safety shoes and trainers. Layers you can unzip in a warm cab and zip up again outside help drivers avoid overheating and then getting chilled. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### How long does delivery to Antrim and Ballymena take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-antrim-ballymena](https://www.theworkwearco.com/pages/workwear-antrim-ballymena) ### How much is delivery? Delivery charges are shown at checkout and on our delivery page, which always has the current details. Source: [/pages/workwear-antrim-ballymena](https://www.theworkwearco.com/pages/workwear-antrim-ballymena) ### Can I collect instead of having it delivered? Yes. Click & Collect is free from Unit 11, Agnes Street Industrial Estate, Belfast, BT13 1GB. Source: [/pages/workwear-antrim-ballymena](https://www.theworkwearco.com/pages/workwear-antrim-ballymena) ### How long does delivery to Belfast take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-belfast](https://www.theworkwearco.com/pages/workwear-belfast) ### Can I collect my order in Belfast? Yes. Click & Collect is free from Unit 11, Agnes Street Industrial Estate, Belfast, BT13 1GB. Choose it at checkout and we will let you know when your order is ready. Source: [/pages/workwear-belfast](https://www.theworkwearco.com/pages/workwear-belfast) ### How long does delivery to Cork take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-cork](https://www.theworkwearco.com/pages/workwear-cork) ### How long does delivery to Craigavon and Portadown take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-craigavon-portadown](https://www.theworkwearco.com/pages/workwear-craigavon-portadown) ### How long does delivery to Derry~Londonderry take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-derry-londonderry](https://www.theworkwearco.com/pages/workwear-derry-londonderry) ### Do you deliver to Strabane and the rest of the North West? Yes. We deliver to any address in Northern Ireland, including Strabane, Limavady and the wider North West, at the same rates as the rest of NI. Source: [/pages/workwear-derry-londonderry](https://www.theworkwearco.com/pages/workwear-derry-londonderry) ### How long does delivery to Dublin take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-dublin](https://www.theworkwearco.com/pages/workwear-dublin) ### How long does delivery to Dundalk take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-dundalk](https://www.theworkwearco.com/pages/workwear-dundalk) ### How long does delivery to Galway take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-galway](https://www.theworkwearco.com/pages/workwear-galway) ### How long does delivery to Letterkenny take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-letterkenny](https://www.theworkwearco.com/pages/workwear-letterkenny) ### How long does delivery to Donegal take? Plain items arrive in 2 to 4 working days, the same as the rest of the Republic. Source: [/pages/workwear-letterkenny](https://www.theworkwearco.com/pages/workwear-letterkenny) ### How long does delivery to Limerick take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-limerick](https://www.theworkwearco.com/pages/workwear-limerick) ### How long does delivery to Lisburn take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-lisburn](https://www.theworkwearco.com/pages/workwear-lisburn) ### Is Click & Collect close to Lisburn? Our Click & Collect point is at Agnes Street Industrial Estate in Belfast. It is free, and you can choose it at checkout if you are passing through the city. Source: [/pages/workwear-lisburn](https://www.theworkwearco.com/pages/workwear-lisburn) ### How long does delivery to Newry take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-newry](https://www.theworkwearco.com/pages/workwear-newry) ### How long does delivery to Sligo take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-sligo](https://www.theworkwearco.com/pages/workwear-sligo) ### How long does delivery to Waterford take? Plain items arrive in 2 to 4 working days, and branded orders (logo or text) take 7 to 10 working days. Source: [/pages/workwear-waterford](https://www.theworkwearco.com/pages/workwear-waterford) ### Can I return branded workwear? You have 28 days from receiving your order to return non-customised items. Customised garments can’t be returned unless they’re faulty, so check your design before you submit it. Source: [/blogs/news/new-website-launch](https://www.theworkwearco.com/blogs/news/new-website-launch) ### Can you deliver to more than one site? Yes. We brand, check and dispatch to one address or many, anywhere in the UK and the Republic of Ireland. Source: [/blogs/news/staff-uniform-portal](https://www.theworkwearco.com/blogs/news/staff-uniform-portal) ### Which footwear suits trackside work? S3 boots with good ankle support and slip resistance are common on ballast. Many sponsors don't allow riggers or low shoes, so check the rules for your site. Source: [/collections/industry-railway](https://www.theworkwearco.com/collections/industry-railway)