# FAQ digest > The most useful short answers about The Workwear Co in one place. Full list: /ai/faq.md. Part of The Workwear Co knowledge set for AI assistants. Hub: https://www.theworkwearco.com/llms.txt · Updated 31 October 2026. ### Where are you located? You’ll find us at Units 8-11, Agnes Street Industrial Estate, Belfast, BT13 1GB. We have plenty of space for walk-ins, collections and factory tours! Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### What are your opening hours? We're open Monday to Friday, 9am to 5pm. Closed on weekends and Bank Holidays. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Do you serve both individuals and businesses? Absolutely! Whether you're a one-person operation or a company with hundreds to thousands of staff, we’ve got you covered. Source: [/pages/help](https://www.theworkwearco.com/pages/help) ### Will I pay customs or import duty on my order to Ireland? No. All Irish orders ship from our Northern Ireland unit in Belfast, so there is no customs or import duty to pay on delivery. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### Can I pay in euro? Yes. Shop on theworkwearco.ie to see prices and delivery charges in euro and pay in euro at checkout. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### How long does delivery to Ireland take? Plain items arrive in the Republic of Ireland in 2–4 working days; branded orders (logo or text) take 7–10 working days. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### Can I return items from Ireland? Yes. You have 28 days from receiving your order to return plain, non-customised items that are unworn, unwashed and in original condition with tags and packaging. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### Can I return branded or embroidered items? Customised items are made just for you and cannot be returned unless faulty, so please double-check sizes and artwork before ordering. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### What if my order arrives damaged or wrong? Let us know within 48 hours of receiving your goods, with your order number and clear photos, and we will sort it out. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### Is there a minimum order to Ireland? Our website does not set a minimum order quantity, and we are happy to kit out a single new starter. For larger quantities, contact our team. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### Do you offer business accounts for Irish companies? We offer credit accounts for approved business customers. See credit account application or get in touch with our team to discuss trade or team pricing. Call (028) 90 749 719 or email sales@theworkwearco.com. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### How much does logo branding cost in euro? There is a one-off setup fee per logo and a charge per branding position; text-only logos have no setup fee. See current euro prices on our customisation prices page. Source: [/pages/ordering-from-ireland](https://www.theworkwearco.com/pages/ordering-from-ireland) ### How do I wash an embroidered polo? Wash inside out at the label temperature, and don't iron directly over the embroidery. Source: [/pages/care-guide](https://www.theworkwearco.com/pages/care-guide) ### How do I look after a DTF printed logo? Wait at least 24 hours before the first wash, wash inside out at up to 60°C, avoid bleach and softener, and tumble low or hang dry. Don't iron over the print. Source: [/pages/care-guide](https://www.theworkwearco.com/pages/care-guide) ### Can branded workwear go to an industrial laundry? It depends on the garment and the branding method. Tell us about your laundry process before ordering so we can advise. Source: [/pages/care-guide](https://www.theworkwearco.com/pages/care-guide) ### My print is peeling. What should I do? Check the care instructions were followed. If you think the print is faulty, contact us with your order number and photos. Source: [/pages/care-guide](https://www.theworkwearco.com/pages/care-guide) ### Can I have my company logo on rail hi-vis? Logos are permitted only where they do not reduce the required visible area. Talk to us before ordering and check your principal contractor's requirements. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Can you brand scaffolding workwear with our logo? Yes, we embroider and print in Belfast. Hi-vis branding must not reduce the visible area for its class. See logo printing & embroidery. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Do you offer express shipping? We do not currently offer express shipping. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### I have an urgent deadline. Can you help? These time frames are standard, but if you require your order sooner, please don't hesitate to get in touch with our team. In many cases, we can accommodate urgent requests. Please contact us as early as possible. We'll do our best to accommodate your requirements. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### How much is Click & Collect? Click & Collect is free. Orders can be collected from our trade counter at The Workwear Co. HQ, Unit 11, Agnes Street Industrial Estate, Belfast, BT13 1GB. Your order is ready to collect as soon as you receive your collection email. Source: [/pages/delivery](https://www.theworkwearco.com/pages/delivery) ### How long do I have to return an item? You have 28 days from the date of receiving your order to return non-customised item(s). After this period, returns are only accepted if the goods are faulty. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### How do I start a return? Reach out by phone or email with your order number. We'll send you a return note via email, which you'll need to include with the item(s) being returned. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### Who pays for return shipping? If you've received the wrong item(s) or your item(s) are faulty, we'll arrange the return for you — no hassle involved. If you're returning item(s) for reasons other than a fault or incorrect delivery, we kindly ask that you organise the return shipment at your own expense. Source: [/pages/returns](https://www.theworkwearco.com/pages/returns) ### How do I get sizes right for a team? Most product pages have a size guide. Many styles run into extended sizes such as 4XL and 5XL, and we stock women's fits. Check sizes before ordering branded items, which can't be returned unless faulty. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Do you offer trade accounts? We offer credit accounts for approved business customers; see credit account application. For pricing, get in touch with our team to discuss trade or team pricing. Call (028) 90 749 719 or email sales@theworkwearco.com. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### How do I set up a corporate account? Just get in touch with us at sales@theworkwearco.com and we'll have the Business Development Manager for your area contact you to discuss a tailored business account and pricing. Source: [/pages/corporate-orders](https://www.theworkwearco.com/pages/corporate-orders) ### Can you handle large volume orders? Yes – with over 100 embroidery heads and high-capacity printing, we can easily fulfil large and repeat orders for companies of all sizes. It's what we're known for. That said, we never neglect the smaller jobs – whether it's kitting out a new starter or getting garments ready for a one-off event, we treat every order with care and urgency, because we know it's all part of building strong, lasting relationships with our customers. Source: [/pages/corporate-orders](https://www.theworkwearco.com/pages/corporate-orders) ### Can you help us choose the best workwear, PPE and Promotional Clothing for our industry? Absolutely—our experienced team understands what different industries need, thanks to our wide and diverse customer base. We'll recommend the most suitable products and safety gear tailored to your specific needs. We also have dedicated Business Development Managers across the country who will work closely with you to understand your needs and ensure you're supported from the first order onwards. Source: [/pages/corporate-orders](https://www.theworkwearco.com/pages/corporate-orders) ### Will I have a dedicated contact? Yes – we have dedicated Business Development Managers and Account Managers across the UK and Ireland who work closely with our customers. From your first enquiry to ongoing support, you'll have someone who understands your business and is there to make ordering, product advice, and service seamless. Source: [/pages/corporate-orders](https://www.theworkwearco.com/pages/corporate-orders) ### What does EN 388 4X42C mean? Read it left to right. 4 is abrasion level 4 (the top level). X means the coupe cut test was not done. 4 is tear level 4. 2 is puncture level 2. C is the ISO 13997 cut level, on a scale from A (lowest) to F (highest). Many cut-resistant gloves show X for the coupe test because tough yarns blunt its blade, so the letter is the cut score to compare. Source: [/pages/certification-standards](https://www.theworkwearco.com/pages/certification-standards) ### What is the difference between S1, S1P and S3? All three are EN ISO 20345 safety footwear with a 200 J toecap, a closed heel, anti-static properties and an energy-absorbing heel. S1P adds a penetration-resistant midsole to stop nails and sharp objects coming through the sole. S3 adds that midsole plus a water-resistant upper and, under the 2021 edition, a cleated sole for grip. Choose S3 for wet or outdoor sites. Source: [/pages/certification-standards](https://www.theworkwearco.com/pages/certification-standards) ### What hi-vis class do I need for roadside work? In the UK, work on or near the public highway usually needs at least EN ISO 20471 Class 2, and a Class 3 jacket with sleeves on faster roads (typically 50 mph or above). Many highway clients ask for Class 3 everywhere, often with hi-vis trousers. Always follow your risk assessment and your client’s site rules. Source: [/pages/certification-standards](https://www.theworkwearco.com/pages/certification-standards) ### What does CE vs UKCA mean? Both marks show the manufacturer declares the product meets the safety rules for that market. CE is the EU mark and is also used in Northern Ireland. UKCA is the mark for Great Britain. Under current UK rules, CE-marked PPE can still be sold in Great Britain, so you may see either mark, or both. Source: [/pages/certification-standards](https://www.theworkwearco.com/pages/certification-standards) ### What do X and 0 mean in a PPE code? X means that property was not tested or does not apply, so the product makes no claim for that risk. 0 means it was tested but did not reach level 1. Higher numbers or later letters mean better performance in that test. Source: [/pages/certification-standards](https://www.theworkwearco.com/pages/certification-standards) ### Can I wear a Class 1 hi-vis polo on site? Class 1 items can be worn with a Class 2 top or trousers to raise the overall level. On their own they rarely meet site rules for vehicle areas. Check your site requirements. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Why wear a base layer at work? It keeps sweat off your skin, which keeps you warmer. Source: [/pages/best-base-layers](https://www.theworkwearco.com/pages/best-base-layers) ### Can base layers be worn under hi-vis? Yes. A base layer sits under any work layer, including hi-vis, without changing how the outer garment fits. Source: [/pages/best-base-layers](https://www.theworkwearco.com/pages/best-base-layers) ### Can I wear a beanie under a hard hat? A thick beanie can affect fit. Use a helmet liner approved for your helmet. Source: [/pages/best-beanies](https://www.theworkwearco.com/pages/best-beanies) ### Is a bump cap a hard hat? No. It protects against bumps on fixed objects only. Source: [/pages/best-bump-caps](https://www.theworkwearco.com/pages/best-bump-caps) ### Where are bump caps used? Vehicle workshops, warehouses, food factories and maintenance work. Source: [/pages/best-bump-caps](https://www.theworkwearco.com/pages/best-bump-caps) ### Is a cap PPE? A normal cap is not head protection. Use a bump cap or hard hat where needed. Source: [/pages/best-caps](https://www.theworkwearco.com/pages/best-caps) ### Can healthcare fleeces be washed hot? Knit cardigans and sweat jackets are usually washed at 30–40°C. Check the care label on each product page. Source: [/pages/best-healthcare-fleeces-jackets](https://www.theworkwearco.com/pages/best-healthcare-fleeces-jackets) ### Are they suitable for home carers? Yes. A cardigan layers easily over a tunic and is quick to take off between visits. Source: [/pages/best-healthcare-fleeces-jackets](https://www.theworkwearco.com/pages/best-healthcare-fleeces-jackets) ### Can healthcare tunics be washed at 60°C? Many polycotton tunics are designed for hot washes used in healthcare settings. Check the care label on each product page. Source: [/pages/best-healthcare-tunics](https://www.theworkwearco.com/pages/best-healthcare-tunics) ### Do tunics come in men's and women's fits? Yes. There are fitted women's tunics, men's tunics and unisex styles, so you can match a team uniform across fits. Source: [/pages/best-healthcare-tunics](https://www.theworkwearco.com/pages/best-healthcare-tunics) ### Are scrubs unisex? Many scrub tops and trousers are unisex, and some ranges add a women's fit. Check the size chart for each style. Source: [/pages/best-scrubs](https://www.theworkwearco.com/pages/best-scrubs) ### Can scrubs be washed hot? Polycotton scrubs are often washable at 60–65°C. Follow the care label for stretch fabrics. Source: [/pages/best-scrubs](https://www.theworkwearco.com/pages/best-scrubs) ### Which hi-vis class do I need? EN ISO 20471 has three classes based on the area of fluorescent and reflective material; Class 3 is the highest. Many sites ask for Class 2 or 3 where vehicles and plant move. Your risk assessment and site rules decide. See hi-vis clothing. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### What should chefs wear? Chef jackets and trousers that take hot washes, an apron, headwear and slip-resistant shoes. See chefswear. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### What do new starters need on day one? Whatever their role's risk assessment lists, typically boots, hi-vis and gloves on site, or a branded uniform in customer-facing roles. We're happy to kit out a single new starter; there's no minimum order stated on our site. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Who pays for PPE? In Great Britain, the PPE at Work Regulations require employers to provide PPE free of charge to employees and, since 6 April 2022, limb (b) workers too. PPE is the last line of defence after other controls. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### What hi-vis do I need for working on Network Rail infrastructure? Network Rail's Personal Track Safety guide describes the minimum "all-orange" PPE: approved safety footwear, a helmet, orange high-visibility upper-body clothing (vest or jacket), hi-vis trousers or over-trousers and safety glasses, with extra items such as ear defenders or gloves depending on the work. Requirements are set by the infrastructure manager and principal contractor. See our RIS-3279-TOM orange range. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### What is RIS-3279-TOM? The Railway Industry Standard for high-visibility clothing on the GB mainline, published by RSSB. It replaced GO/RT 3279 in 2017, with Issue 2 in force from 2019. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Can you brand PPE and hi-vis? Most workwear and many hi-vis garments can be branded. Branding must not reduce the hi-vis area needed for the class. See logo printing & embroidery. Source: [/pages/choose-by-job](https://www.theworkwearco.com/pages/choose-by-job) ### Which workwear brand is best? It depends on the job. Snickers and DASSY suit trades who kneel and carry tools; Portwest covers hi-vis and PPE across every budget; Regatta Professional and Result are popular for branded outerwear; Premier and Brook Taverner suit hospitality and corporate uniform. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands) ### Is Portwest good quality? Portwest offers a very wide range from value to technical lines, with products certified to standards such as EN ISO 20471. Check each product page for its certifications. Shop Portwest. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands) ### Is Snickers Workwear worth the money? Snickers is a premium craftsman brand known for knee protection, pockets and tool carrying. If your team kneels and climbs all day, it is a strong choice. Shop Snickers. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands) ### What is DASSY known for? Hard-wearing work trousers and jackets with stretch and knee-pad pockets, popular in construction. Shop DASSY. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands) ### Which brands do you recommend for budget team kit? Uneek, ØRN and Portwest offer good-value polos, tees and workwear. Use AI Kit Out My Team to build outfits within a budget per person. Source: [/pages/our-brands](https://www.theworkwearco.com/pages/our-brands)