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  • Price Match Promise
  • Free UK Delivery over £99 ex VAT
  • In-House Embroidery & Printing
  • 28-Day Returns

Help

Free Returns

Not quite right? Return it, and let us make it right.

At The Workwear Co., customer satisfaction is our highest priority. If you're not completely happy with your purchase, we'll do everything we can to resolve the issue, whether that means providing a replacement or issuing a refund.

Return methods

If you've received the wrong item(s) or your item(s) are faulty, we'll arrange the return for you — no hassle involved.

If you're returning item(s) for reasons other than a fault or incorrect delivery, we kindly ask that you organise the return shipment at your own expense.

How to return

  1. Reach out by phone or email with your order number.
  2. We'll send you a return note via email, which you'll need to include with the item(s) being returned.
  3. Return the unworn garments in their original packaging.

We'll process a full refund to your original payment method within 5 working days of receiving the returned item(s).

Items we cannot accept for return

While we strive to be as flexible as possible, certain items are non-returnable:

  • Customised garments. We're happy to replace faulty customised items, but we cannot accept returns for customised items that are not faulty. Please take extra care when finalising your design before submitting it for production.
  • Health & hygiene products. For hygiene reasons, we cannot offer refunds or exchanges on the following items unless they are faulty: opened underwear or lingerie, control wear, hosiery and swimwear. However, if the hygiene strip and tags are intact and the original packaging is unopened and unmarked, we can offer a refund or exchange.

Important notes

  • You have 28 days from the date of receiving your order to return non-customised item(s).
  • After this period, returns are only accepted if the goods are faulty.
  • Delivery charges are non-refundable unless the item(s) returned are faulty.
  • Products must be returned unworn, unwashed and in their original condition, with all tags and packaging intact.
  • The Workwear Co. reserves the right to reject returns that do not meet these conditions. Such item(s) may either be returned to you at your cost or be subject to a re-packaging fee.

For any queries or to begin a return, please contact our customer service team — we're always happy to assist.