Refund policy

Refund & Returns Policy

We want you to be completely happy with your order from The Workwear Co. If something isn't right, please contact us at support@theworkwearco.com before returning any item, quoting your order number.

Personalised and embroidered items

Items that have been personalised, embroidered or printed with your logo or text are made to order and are non-returnable unless faulty. Please check your artwork, sizes and quantities carefully before confirming your order. This does not affect your statutory rights.

Unbranded items

If you wish to return an unbranded item, please contact us first. Items should be returned unused, unworn and in their original condition and packaging.

Faulty or incorrect items

If an item arrives faulty, damaged or not as ordered, email us with your order number and a description (photos help) and we will arrange a replacement or refund.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are made to your original payment method.

Returns address

The Workwear Co
Unit 8 - 11, Agnes Street Industrial Estate
Belfast BT13 1GB
United Kingdom

Customer service hours: Monday–Friday, 9am–5pm (UK time).